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Choosing the Right Foam Mattress: A Hassle-Free Experience
Novilla's smart mattress-in-a-box packaging makes the process effortless. The mattress is conveniently delivered to your doorstep, saving you time and money. Carrying it upstairs or to your desired location is a breeze.
Inside the Mattress Box: - 1x Novilla Mattress - 1x Novilla Manual & Warranty Card - 1x Package Opener
Easy Care: The middle zipper design allows you to easily remove and machine wash the mattress cover. The unfixed cover can be pulled up and down with ease.
Additional Considerations: 1. Set an alarm to avoid oversleeping and being late for work or school. 2. Everyone's perception of firmness and softness varies. Give your new mattress time to "break-in" if it feels different from what you expected. If you still can't sleep well, feel free to contact our customer service at any time. 3. The mattress cover is machine washable for simple care.
Expansion and Temperature: - Allow 24-72 hours for your mattress to regain its full shape. - Memory foam expands faster in warmer rooms. - In cold temperatures, the mattress may take longer to return to its full size from the compressed state. - The expansion time can vary depending on the surrounding environment.
Cooling and Breathability: The Novilla queen-size mattress is constructed with a 4-layer all-foam system. The gel-infused memory foam on top keeps you cool, while the egg crate-designed foam layer enhances airflow throughout the mattress. The breathable mattress cover can further increase airflow by 30%, ensuring a longer and more comfortable sleep.
Pressure Relief and Motion Isolation: The Novilla 12-inch gel memory foam medium-firm queen-size mattress features 4 different foam layers. The gel memory foam, combined with comfort foam, distributes pressure and molds to your body. The two high-density foam layers improve durability, provide proper spinal alignment, and resist sagging and roll-off. Whether you sleep alone or with a partner, there is minimal disruption.
Safe and Comfortable Sleep Environment: The mattress is made of CertiPUR-US certified foam, ensuring it is free from harmful off-gassing and substances like formaldehyde, mercury, and other heavy metals. The bed mattress cover uses skin-friendly rayon fabric, providing a heavenly soft touch for a healthier and cloud-like sleeping experience.
Hassle-Free Setup: Receiving a mattress that's rolled and compressed in a box is an enjoyable experience. Simply follow the instructions, and witness the magic unfold. The mattress is easy to set up and fits all types of queen-size bed frames, even on the floor. Remember to allow 72 hours for the mattress to fully reshape and perform at its best.
product information:
Attribute | Value | ||||
---|---|---|---|---|---|
product_dimensions | 80 x 60 x 12 inches | ||||
item_weight | 31.8 pounds | ||||
manufacturer | Novilla | ||||
language | English | ||||
country_of_origin | Indonesia | ||||
item_model_number | NV0M801-12-Q | ||||
customer_reviews |
| ||||
best_sellers_rank | #1,480 in Home & Kitchen (See Top 100 in Home & Kitchen) #12 in Mattresses | ||||
thickness | 12 Inches | ||||
refill | Gel Memory Foam | ||||
care_instructions | Hand Wash Only | ||||
batteries_required | No |
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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